Built for Precision. Backed by Constant Labs.

All Lite and Pro users receive free, engineering-verified support for:

• Installation and setup
• Workflow troubleshooting
• Add-on and script compatibility checks
• Version validation and environment guidance

Support is always delivered by a certified Constant Labs engineer.

No.
CLTK User Support & Troubleshooting sessions are free for all active Lite and Pro customers.

Only custom add-ons, automation development, or integration projects require payment — and you will always see pricing upfront.

This 45-minute session helps you design and scope a verified add-on or automation for your CLTK environment.
You’ll receive:

• A mapped logic plan
• Integration checkpoints
• A verified build plan with a cost estimate
• Optional add-ons like priority development or documentation

The £45 consultation fee is credited toward your project if you proceed.

No.
Consultation fees cover the engineering time used to review your environment, define requirements, and prepare your build outline.
If you move forward, the fee becomes a credit toward the project.
If you choose not to continue, there’s no additional cost. 

All support and design sessions are remote-only via secure Zoom meeting.
This ensures:

• Verified environment checks
• Faster issue resolution
• No on-site requirements

If a CLTK support issue cannot be resolved during your session, you’ll receive:

• A clear explanation of what’s causing the issue
• Next steps and recommendations
• Optional validation scans or add-ons if relevant

There is no charge for unresolved CLTK support issues.

Only if you explicitly grant permission via your chosen remote-access method.
We never store:

• Sensitive files
• Logs
• Credentials
• Configuration data
   

All access is temporary and session-based.

All add-ons and automations are:

• Built under the Precision Build Framework
• Version-validated
• Digitally signed
• Tested for compatibility with your environment
   

You receive:

• Verified logic
• Clean deployment package
• Optional documentation and follow-up support

Small adjustments are still treated as custom automation, because they must pass the same verification and safety checks.
You can use the Custom Add-On Design session to scope small or large enhancements. 

We apply engineering-grade privacy standards:

• Only essential data is viewed during the session
• Nothing is stored after support concludes
• Recordings are optional and remain yours
• Add-on development uses isolated test environments, not your live systems

You will receive:

• A full review of your CLTK setup
• Version and add-on integrity checks
• Verified troubleshooting
• Clear guidance
• Optional follow-up recommendations

Your engineer will:

• Map your automation logic
• Identify integration points
• Validate technical feasibility
• Prepare a verified build plan with pricing
• Apply your £45 credit if you choose to proceed

Before your session, it helps to have:

• Your current CLTK version
• Any add-ons installed
• A brief summary of the issue or automation goal
• Screenshots or logs (optional)

Yes, but only if they meet compatibility and safety requirements.
If an older version is not supported, we’ll advise you on update paths first. 

Depends on complexity.
After your design session, you’ll receive:

• A development estimate
• Timeline
• Optional priority slot availability

Small automations may take a few days; larger ones take longer.

Updates are not included automatically.
However, you can request:

• Version-compatibility updates
• Logic adjustments
• Additional integrations
   

Standard development rates apply.