Refund Policy

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Effective Date: 31 July 2026

1. Overview

This Refund Policy applies to products, services, licences, and digital resources provided through anthonyconstant.co.uk and associated Constant Labs® platforms.

This includes:

• Constant Labs® Tactical Kit (CLTK)
• Marketplace add-ons
• Digital templates
• Engineering resources
• Downloadable software
• Validation tooling
• Technical and professional services

Many resources distributed through the Platform are provided free of charge and are therefore not eligible for refunds.

Paid Products and Services are governed by this Refund Policy together with the applicable Terms and Conditions, Privacy Policy, and Cookie Policy published through the Platform. 

2. Digital Products and Governed Releases

Constant Labs Products are licensed digital products and governed release artifacts.

Products are licensed, not sold.

Refunds for digital products are limited because access to governed release artifacts, downloadable software, validation tooling, licensed resources, and Marketplace packages may immediately provide irreversible access to intellectual property and operational functionality.

Refunds may be considered only where:

• a duplicate payment has occurred
• a billing error has occurred
• a Product cannot be accessed due to a verified provider-side technical fault
• a purchase was made in error and access, download, activation, installation, or licence use has not occurred

Refunds will generally not be provided where:

• a Product has been downloaded
• a Product has been activated
• governed release artifacts have been accessed
• licence usage has commenced
• Marketplace add-ons have been installed
• digital content has been delivered
• the issue results from user environment configuration
• the issue results from unsupported environments
• the issue results from third-party software or infrastructure
• the issue results from user error or misuse
• a change of mind occurs after access has been granted

Under the UK Consumer Contracts Regulations 2013, digital content cancellation rights may not apply once delivery or access has begun with user consent.

3. Marketplace Add-Ons

Marketplace add-ons may include governed installation workflows, trust validation, SHA-256 verification, digital signature validation, catalog enforcement, licensing controls, and compatibility requirements.

Marketplace downloads are delivered as digitally signed and integrity-validated release packages.

Refunds are not provided for:

• incompatible environments
• unsupported PowerShell configurations
• altered or tampered installations
• unsupported third-party modifications
• add-ons installed outside governed workflows
• unsupported operating environments
• compatibility requirements that were disclosed prior to purchase

Users are responsible for validating compatibility requirements before installation.

Where a Marketplace add-on contains a verified provider-side defect preventing intended operation within supported environments, remediation or discretionary refund review may be considered.

3.1 Marketplace Licensing Tiers

Marketplace products may be distributed under Lite or Professional (Pro) licensing tiers.

Enterprise licensing is provided through separate organisational licensing and support arrangements.

Licensing tier information is displayed on Marketplace listings, product sheets, associated documentation, and Marketplace resources.
Customers are responsible for selecting the licensing tier appropriate for their intended usage.

Refund eligibility is not altered by the selected licensing tier and remains subject to this Refund Policy.

4. Professional and Technical Services

Professional services provided by Constant Labs may include:

• consulting
• infrastructure support
• engineering assistance
• deployment guidance
• validation services
• onboarding assistance
• operational troubleshooting
• Enterprise licensing support services
• deployment validation sessions
• configuration and integrity reviews
• governance and compliance guidance

Where applicable, consultation fees, support sessions, deployment reviews, or booking fees may be non-refundable once scheduling, preparation work, or service delivery has commenced.

Refunds may be considered where:

• services cannot be delivered due to provider-side inability to proceed
• duplicate billing occurs
• a contractual cancellation right applies

Once professional services have been substantially delivered, associated fees are generally non-refundable.

Nothing in this Policy prevents discretionary goodwill resolutions where appropriate.

5. Service Scope and Environmental Responsibility

Users and clients remain responsible for:

• validating compatibility
• maintaining backups
• testing within their environment
• confirming operational suitability
• ensuring lawful and authorised usage

Certain Products may depend upon environmental prerequisites including:

• Microsoft Office components
• PowerShell compatibility
• certificate trust configuration
• operating system compatibility
• execution policy configuration

Environmental incompatibilities do not automatically constitute Product defects.

6. Refund Eligibility Summary

Refunds may be considered where:

• duplicate payment occurs
• billing error occurs
• a provider-side technical fault prevents access
• a service cannot be delivered by Constant Labs
• legally required consumer protections apply

Refunds are generally not available where:

• governed release artifacts have been downloaded
• Products have been activated or accessed
• Marketplace add-ons have been installed
• licence usage has commenced
• environmental incompatibilities exist
• unsupported environments are used
• user-side configuration issues occur
• a change of mind occurs after delivery

7. Refund Request Process

Refund requests must be submitted through the appropriate support channel.

Requests should include:

• order details
• transaction reference
• contact information
• description of the issue
• relevant supporting evidence where applicable

Refund reviews are conducted on a case-by-case basis.

Approved refunds are generally processed within ten business days using the original payment method where reasonably possible.

Submission of a refund request does not guarantee approval.

8. Chargebacks and Fraud Prevention

Unauthorised chargebacks, fraudulent disputes, abuse of refund systems, or attempts to retain access to governed Products after refund issuance may result in:

• account suspension
• licence termination
• Marketplace restrictions
• access revocation
• fraud investigation

Constant Labs reserves the right to retain operational records, licensing records, installation validation data, and transaction evidence relating to disputed transactions.

9. Contact Information

Anthony Constant
Trading as Constant Labs®

Website: anthonyconstant.co.uk

General Enquiries: hi@anthonyconstant.co.uk

Support: support@constantlabs.io

Privacy Enquiries: privacy@constantlabs.io

10. Changes to This Policy

This Refund Policy may be updated periodically to reflect:

• legal requirements
• platform changes
• operational governance updates
• licensing changes
• Marketplace governance updates
• support framework changes

Updated versions become effective upon publication unless otherwise stated.

Continued use of the Platform after publication constitutes acknowledgement of the updated Policy. Where required by law, consent preferences for optional cookies will continue to be managed through the Platform's cookie controls. 

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