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No. We start with a free discovery call to talk things through. If we decide to move forward, I’ll send a clear proposal and contract — payment only happens once we agree.

Most work is done remotely (Zoom or Google Meet), but in-person sessions are possible in Greater London if it makes sense — just ask during our call.

I don’t offer refunds once work has started, but I do offer follow-ups, fixes, or clarifications within 7 days if something isn’t clear or complete.

Your privacy comes first. I don’t keep sensitive info longer than 30 days unless we agree to. Coaching notes are yours, and recordings are optional and private.

Not quite. Support is about solving tech problems. Coaching is about helping you learn, plan, or grow in your career. I offer both — you choose what fits best.

If we can’t resolve it, I’ll recommend next steps and there’s no obligation to continue. 

• Tailored advice based on your goals and experience
• Follow-up notes or recordings if you want them
• A supportive, no-judgment space to ask questions
• Flexible scheduling and a clear, calm process